top of page
portal-13-logo.png
CUSTOMER CARE

At Portal, customer satisfaction is our top priority. We strive to provide exceptional support and assistance to ensure a seamless experience. If you have any questions, concerns, or need help with your purchase, please do not hesitate to reach out to our dedicated customer care team through the Contact Us page on our website. We will be more than happy to help you resolve any issues or provide the necessary guidance.

PRIVACY & SAFETY

At Portal, we are committed to ensuring the privacy and security of your personal information in compliance with the General Data Protection Regulation (GDPR). The following outlines our practices and measures to safeguard your data:

  1. Data Collection: We collect personal information, such as your name, email address, shipping address, and payment details, only when necessary for processing your transactions, managing your account, and providing you with updates about our project. We limit the amount of data we collect to the minimum necessary for these purposes.
     

  2. Data Usage: We use your personal information solely for the purposes mentioned above and to improve our products and services. We do not share, sell, or rent your personal data to third parties for marketing purposes.
     

  3. Data Retention: We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. After this period, we securely delete your data from our systems.
     

  4. Data Security: We employ industry-standard encryption and security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We regularly review and update our security practices to ensure the ongoing protection of your data.
     

  5. Your Rights under GDPR: As a user, you have the right to access, rectify, or erase your personal data held by us. You also have the right to restrict or object to the processing of your data, as well as the right to data portability. To exercise any of these rights, please contact us through the Contact Us page on our website.
     

  6. Cookie Policy: Our website uses cookies to enhance your user experience and to analyze site usage. By using our website, you consent to the use of cookies. You can manage your cookie preferences through your browser settings.
     

  7. Updates to our Privacy Policy: We may update our Privacy & Safety policy from time to time. Any changes will be reflected on our website, and we encourage you to review the policy periodically to stay informed about our privacy practices.

Your trust is important to us, and we are dedicated to maintaining the highest standards of privacy and security for your personal information. If you have any questions or concerns about our privacy practices, please do not hesitate to contact us through the Contact Us page on our website.

WHOLESALE INQUIRIES

If you're interested in partnering with Portal for wholesale opportunities or collaborations, we'd love to hear from you. Please get in touch with our team through the Contact Us page, providing details about your business and the nature of your inquiry. A representative will get back to you shortly to discuss potential opportunities and answer any questions you may have.

PAYMENT METHODS

Credit / Debit Cards

Offline Payments

NFT Mint

contact
  • Twitter
  • Instagram
  • TikTok

2023  I  PORTAL 13  I  ALL RIGHTS RESERVED I  CREATED BY INSANE ARCHITECTS

bottom of page